Help & Advice

If you are experiencing problems using our website or looking for help regarding a product we sell, please review the sections below. If you should continue to have problems or cannot find an answer then please feel free to contact us directly.

What are your shipping costs?

Depending on what you purchase, delivery charges may vary. Please see our page dedicated to our shipping and returns for more information.

How long will it take for my order to be delivered?

Please allow 14 working days for delivery on your order. If you have been waiting longer please contact us. For more information, our shipping and returns page contains more specific timescales.

Can I return an order?

You have the right to return goods for a full refund if you change your mind within 14 days of receiving them. Please see our page dedicated to our shipping and returns for more information about this and refunds.

My item is faulty, what do I do?

Should an item within your order be faulty, do contact us at your earliest convenience. Please see our page dedicated to our shipping and returns for more information about this and refunds.

If I pre-order forthcoming release items, will I be charged straight away?

No. You will, however, be charged a 10% deposit to secure your item, The remaining balance of 90% is payable once your item becomes available. You will also be notified as soon as the item is in stock to make you aware of this.

If I order an Order Upon Request item, will I be charged straight away?

No. Like with pre-orders, you will only be charged a 10% deposit to secure your item, The remaining balance of 90% is payable once your item becomes available. You will also be notified as soon as the item is in stock to make you aware of this.

Do you store my payment details?

No credit or debit card information is stored on our website.

What is your privacy policy?

If you are concerned about your privacy, please read our privacy policy.